Return Policy

Ready-made or in-stock pieces bought from our showroom can be returned or exchanged within 7 days of delivery, provided they are unused, undamaged, and in their original condition and packaging.

Please keep your invoice or receipt. We need it to process any return or exchange.

Pieces made to your measurements, fabric, finish, or design are produced specifically for you and cannot be returned or exchanged for change of mind.

Before production begins, we confirm dimensions, materials, and finish with you in a written quote. Please check these details carefully before approving.

Please inspect your furniture at delivery. If anything is damaged or does not match your confirmed order, tell us within 48 hours of delivery with photos.

We will inspect the issue and, at our option, repair, replace, or refund the affected item. Manufacturing faults are always covered, whether the piece was ready-made or custom.

Returns and claims do not cover the following.

• Normal wear and tear, or damage from misuse, accidents, or improper cleaning.
• Natural variation in wood grain, stone, leather, or fabric shade compared with photos or samples.
• Items assembled, moved, or modified by anyone other than our team after delivery.
• Clearance or display pieces sold as seen, unless agreed otherwise at the time of sale.

Ready-made orders can be cancelled before delivery for a full refund.

Made-to-order work can be cancelled before production starts. Once production has begun, the deposit is non-refundable because materials have been cut and ordered for your piece.

Contact us at najmatfurniture69@gmail.com or +971 55 428 7415 with your invoice number, the item, and photos if relevant. Our team will arrange inspection and collection.

Approved refunds are paid using the original payment method, normally within 14 days after we collect and inspect the item. Delivery and installation charges are refundable only when the return is due to our error or a faulty item.

We may update this policy from time to time. The effective date above will change when we do. Any order is governed by the policy in place on the date we confirmed it, without limiting your rights under UAE consumer protection law.